Data Protection
Encrypted storage and restricted access to your information.
Your privacy matters to us. Learn how Velvet Vibes collects, stores and protects your personal information.
Encrypted storage and restricted access to your information.
Only what's needed to process and deliver your orders.
Used to keep your cart, preferences and sessions working.
Access, correct, delete or export your data anytime.
Click any section to expand it.
We collect the information you provide when placing an order or creating an account: your name, phone number, delivery address, and email if given.
Your information is used to process orders, arrange delivery through SteadFast Courier, provide customer support, and occasionally share updates about your order status.
When you place an order, your delivery details are shared only with our courier partner, SteadFast, solely for the purpose of shipping your items to you.
Most orders are settled through Cash On Delivery, handled directly by our courier partner. For online payments, transactions are processed through secure, verified payment gateways — we never store your full card details on our servers.
We use cookies to keep your shopping cart, login session and preferences working smoothly. See the Cookie Policy section below for a full breakdown by type.
If you've subscribed to our newsletter or opted in at checkout, we may send occasional offers and updates by email or SMS. You can unsubscribe at any time using the link in any message we send.
We work with trusted partners for delivery (SteadFast Courier), payment processing, and analytics. Each partner is bound to use your data only for the service they provide us, and never for their own marketing.
Your data is stored on encrypted, access-controlled servers. All traffic to our site is protected with SSL encryption, and only authorized staff can view customer records.
You have the right to access, correct, or delete your personal data, and to withdraw consent for marketing communication at any time. See the Customer Rights section below for details.
You can request full deletion of your account and associated personal data by contacting our support team. Order records required for legal or tax purposes may be retained for a limited period as required by law.
We may update this policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the bottom of this page always reflects the most recent revision.
Questions about this policy or your data? Reach our support team any time — details are in the Contact section at the bottom of this page.
Your name, address and phone number are captured at checkout.
Your order is verified and prepared for packing.
Delivery details are shared only with SteadFast Courier.
Your order history helps us assist you if you reach out.
Records are kept encrypted on access-controlled servers.
Data is removed on request, or after the required retention period.
Every layer of your shopping experience is protected.
Keep your cart, login and checkout working correctly. Always active.
Help us understand how visitors browse and shop, anonymously.
Used to show relevant offers if you've opted in to promotions.
Remember settings like your selected currency or language.
Your data is stored on encrypted, access-controlled servers, with access limited to authorized staff only.
Yes. Contact our support team and we'll delete your account data, except records we're legally required to keep for a limited period.
Only with our courier and payment partners, and only the details needed to complete your order. We never sell your data.
As long as your account is active, plus a limited retention period afterward for order and tax records where required by law.
Yes. Online payments run through verified, SSL-secured payment gateways. Cash On Delivery is handled directly by our courier partner.
July 2026
