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Return Guarantee Secure Shopping

Return & Refund Policy

We want every customer to shop with confidence. Please read our return and refund policy carefully before placing an order.

Quick overview

Easy Returns

Simple, hassle-free return requests from your account.

Refund Policy

Clear timelines for approval and payment return.

Exchange

Swap for the right size or a replacement item.

Customer Support

Our team is ready to help at every step.

Sending Something Back

Return Policy

What You Need to Know

  • Return RequestsSubmit a request through your account or by contacting support with your order number.
  • Return EligibilityRequests must be made within our return window from the delivery date.
  • Product ConditionItems must be unworn, unwashed and in original, saleable condition.
  • Original PackagingPlease return items with tags and original packaging intact.
  • Return Time LimitRequests after the return window has closed cannot be accepted.
  • Non-returnable ProductsSome items are excluded — see the section below for details.
Getting Your Money Back

Refund Policy

How Refunds Work

  • Refund EligibilityApproved returns that meet our condition requirements qualify for a refund.
  • Refund ProcessOnce received, your return moves through inspection before approval.
  • InspectionOur team checks the item's condition against our return policy.
  • Refund ApprovalYou'll be notified as soon as your refund is approved.
  • Refund MethodSent to your original payment method, or arranged directly for COD orders.
  • Processing TimeRefunds are typically completed within a reasonable timeframe after approval.
Prefer a Swap?

Exchange Policy

When You Can Exchange

  • Wrong ProductIf you received an item different from your order, we'll exchange it at no cost.
  • Damaged ProductItems damaged in transit are eligible for a free replacement.
  • Size Issues (if applicable)Exchange for a different size, subject to availability.
  • Stock AvailabilityIf the requested item is out of stock, we'll offer a refund instead.
Please Note

Non-Returnable Products

Used Items

Worn or washed products can't be accepted back.

Damaged by Customer

Damage after delivery isn't covered by returns.

Clearance Items

Final-sale and clearance products are non-returnable.

Customized Products

Made-to-order or personalized items can't be returned.

Step By Step

Return Process Timeline

Customer Request

You submit a return request with your order details.

Verification

We confirm your order and return eligibility.

Courier Pickup

SteadFast Courier collects the item from your address.

Inspection

The returned item is checked against our condition policy.

Approval

Once approved, your refund or replacement is arranged.

Refund / Replacement

Your payment is returned, or your replacement is shipped.

What To Expect

Refund Timeline

Estimated processing time once your return is approved.

Refund Approved

Same day as inspection

Processing

2–5 business days

Payment Returned

Reflects in your account or COD handover

Helping It Go Smoothly

Customer Responsibilities

Keep Invoice
Original Packaging
Report Quickly
Provide Correct Information
Good to Know

Frequently Asked Questions

Contact our support team with your order number, or submit a request from your account, within the return window.

Once approved, refunds are typically processed within 2–5 business days.

Yes, for wrong items, damaged items, or size issues, subject to stock availability.

We cover return shipping for wrong or damaged items. For other returns, courier charges may apply.

Used items, items damaged after delivery, clearance products, and customized orders are not eligible — see the Non-Returnable Products section above.

Still Have Questions?

Contact Support

Phone 01326-563381
WhatsApp 01326-563381
Email support@velvetvibesbd.com
Business Hours 10:00 AM – 10:00 PM, Everyday
Contact Support
Last Updated:

July 2026